VitalPass AI Concierge
One concierge for every
conversation that matters.
Meet Ava — the VitalPass AI Care Coordinator. Available 24/7 for hospitals, providers and patients across phone, web, mobile, SMS and email. Calm, precise and medical-grade.
Phone
Natural conversation. No IVR menus, ever.
Website
One tap from any page — marketing site or portal.
Mobile App
Bottom-sheet concierge, voice mode included.
SMS
Branded milestone updates with a link to the case.
Structured summaries, case records attached.
A presence, not a widget
The concierge surface has a living set of states — every one animated with intent, never noisy. Try them:
Three faces, no faces
Avatar explorations — abstract by design. No human faces, no cartoons.
Concept 1
Aura
Abstract glowing orb — calm, ambient presence.
Concept 2
Pulse
Minimal medical heartbeat — clinical and precise.
Concept 3
Vital
Orb + heartbeat — the production concept, used across the platform.
Branded SMS, milestone updates
Every message reads like VitalPass — short, human, actionable.
VitalPass
Reported en route at 9:52 AM.
View milestones
Delivered · 2:14 PM
One notification language
Information to critical — hospitals, providers and patients each hear it in the same calm voice.
Information
Your dentist reported en route at 9:52 AM.
Success
Clearance for case VP-2026-0851 is complete.
Urgent
OR schedule moved up — dentist notified.
Critical
STAT clearance requested — matching now.
Hospital Alert
New provider authorized for your facility.